diff --git a/crates/lib/pager/src/client/pager_builder.rs b/crates/lib/pager/src/client/pager_builder.rs
index 4c2ccb8f61..de4ae4fd7f 100644
--- a/crates/lib/pager/src/client/pager_builder.rs
+++ b/crates/lib/pager/src/client/pager_builder.rs
@@ -59,7 +59,9 @@ impl PagerBuilder {
     RootlyConfigBuilder {
       parent: self,
       api_key,
-      alert_urgency_id: None,
+      urgency_id_high: None,
+      urgency_id_medium: None,
+      urgency_id_low: None,
       notification_target_type: None,
       notification_target_id: None,
     }
@@ -130,15 +132,29 @@ impl PagerBuilder {
 pub struct RootlyConfigBuilder {
   parent: PagerBuilder,
   api_key: RootlyApiKey,
-  alert_urgency_id: Option<String>,
+  urgency_id_high: Option<String>,
+  urgency_id_medium: Option<String>,
+  urgency_id_low: Option<String>,
   notification_target_type: Option<String>,
   notification_target_id: Option<String>,
 }
 
 impl RootlyConfigBuilder {
-  /// Set the alert urgency ID.
-  pub fn alert_urgency_id(mut self, id: String) -> Self {
-    self.alert_urgency_id = Some(id);
+  /// Set the urgency ID for high-urgency alerts.
+  pub fn urgency_id_high(mut self, id: String) -> Self {
+    self.urgency_id_high = Some(id);
+    self
+  }
+
+  /// Set the urgency ID for medium-urgency alerts.
+  pub fn urgency_id_medium(mut self, id: String) -> Self {
+    self.urgency_id_medium = Some(id);
+    self
+  }
+
+  /// Set the urgency ID for low-urgency alerts.
+  pub fn urgency_id_low(mut self, id: String) -> Self {
+    self.urgency_id_low = Some(id);
     self
   }
 
@@ -153,7 +169,9 @@ impl RootlyConfigBuilder {
   pub fn done(mut self) -> PagerBuilder {
     self.parent.client_config = Some(PagerClientConfig::Rootly {
       api_key: self.api_key,
-      alert_urgency_id: self.alert_urgency_id,
+      urgency_id_high: self.urgency_id_high,
+      urgency_id_medium: self.urgency_id_medium,
+      urgency_id_low: self.urgency_id_low,
       notification_target_type: self.notification_target_type,
       notification_target_id: self.notification_target_id,
     });
diff --git a/crates/lib/pager/src/client/pager_client.rs b/crates/lib/pager/src/client/pager_client.rs
index 99bfa622de..0932aaca34 100644
--- a/crates/lib/pager/src/client/pager_client.rs
+++ b/crates/lib/pager/src/client/pager_client.rs
@@ -38,8 +38,14 @@ pub enum PagerClientConfig {
   Rootly {
     api_key: RootlyApiKey,
 
-    /// Alert urgency ID (e.g. "62fde143-..." maps to "High" in our org).
-    alert_urgency_id: Option<String>,
+    /// Alert urgency ID for high-urgency alerts.
+    urgency_id_high: Option<String>,
+
+    /// Alert urgency ID for medium-urgency alerts.
+    urgency_id_medium: Option<String>,
+
+    /// Alert urgency ID for low-urgency alerts.
+    urgency_id_low: Option<String>,
 
     /// Notification target type (e.g. "User", "EscalationPolicy").
     notification_target_type: Option<String>,
@@ -93,7 +99,9 @@ impl PagerClient {
   ) -> Result<PageSentResult, PagerError> {
     let PagerClientConfig::Rootly {
       api_key,
-      alert_urgency_id,
+      urgency_id_high,
+      urgency_id_medium: _,
+      urgency_id_low: _,
       notification_target_type,
       notification_target_id,
     } = &self.client_config else {
@@ -191,7 +199,7 @@ impl PagerClient {
       environment_ids: None,
       external_id: None,
       external_url: None,
-      alert_urgency_id: alert_urgency_id.clone(),
+      alert_urgency_id: urgency_id_high.clone(),
       notification_target_type: notification_target_type.clone(),
       notification_target_id: notification_target_id.clone(),
       labels,
diff --git a/crates/service/web/storyteller_web/src/startup/build_pager.rs b/crates/service/web/storyteller_web/src/startup/build_pager.rs
index eb071f7952..ab74d15763 100644
--- a/crates/service/web/storyteller_web/src/startup/build_pager.rs
+++ b/crates/service/web/storyteller_web/src/startup/build_pager.rs
@@ -58,11 +58,10 @@ pub fn build_pager(
 
 fn build_rootly_pager(builder: PagerBuilder, api_key: String) -> (Pager, PagerWorker) {
   let mut rootly_builder = builder
-      .rootly(RootlyApiKey::new(api_key));
-
-  if let Some(urgency_id) = easyenv::get_env_string_optional("ROOTLY_ALERT_URGENCY_ID") {
-    rootly_builder = rootly_builder.alert_urgency_id(urgency_id);
-  }
+      .rootly(RootlyApiKey::new(api_key))
+      .urgency_id_high(ROOTLY_URGENCY_ID_HIGH.to_string())
+      .urgency_id_medium(ROOTLY_URGENCY_ID_MEDIUM.to_string())
+      .urgency_id_low(ROOTLY_URGENCY_ID_LOW.to_string());
 
   let target_type = easyenv::get_env_string_optional("ROOTLY_NOTIFICATION_TARGET_TYPE");
   let target_id = easyenv::get_env_string_optional("ROOTLY_NOTIFICATION_TARGET_ID");