diff --git a/crates/service/job/seedance2_pro_job/src/job_dependencies.rs b/crates/service/job/seedance2_pro_job/src/job_dependencies.rs
index 6341744973..dd71cf8a96 100644
--- a/crates/service/job/seedance2_pro_job/src/job_dependencies.rs
+++ b/crates/service/job/seedance2_pro_job/src/job_dependencies.rs
@@ -37,6 +37,14 @@ pub struct JobDependencies {
   /// ancient orders that will never match a pending job.
   pub maybe_max_job_age: Option<Duration>,
 
+  /// Maximum number of retries when a poll_orders request fails before
+  /// alerting the pager and aborting the iteration.
+  pub poll_max_retries: u32,
+
+  /// Maximum delay in milliseconds between poll retries. The delay increases
+  /// with each attempt up to this cap.
+  pub poll_retry_max_delay_millis: u64,
+
   /// Page an alert when available Kinovi credits fall below this threshold.
   pub credits_alert_threshold: u64,
 
diff --git a/crates/service/job/seedance2_pro_job/src/jobs/video_polling_job/video_polling_main_loop.rs b/crates/service/job/seedance2_pro_job/src/jobs/video_polling_job/video_polling_main_loop.rs
index d2279ba3f0..6799e6d7ce 100644
--- a/crates/service/job/seedance2_pro_job/src/jobs/video_polling_job/video_polling_main_loop.rs
+++ b/crates/service/job/seedance2_pro_job/src/jobs/video_polling_job/video_polling_main_loop.rs
@@ -6,7 +6,7 @@ use log::{error, info, warn};
 use pager::notification::notification_details_builder::NotificationDetailsBuilder;
 use pager::notification::notification_urgency::NotificationUrgency;
 use mysql_queries::queries::generic_inference::seedance2pro::list_pending_seedance2pro_video_jobs::{list_pending_seedance2pro_video_jobs, PendingSeedance2ProJob};
-use seedance2pro_client::requests::poll_orders::poll_orders::{poll_orders, OrderStatus, PollOrdersArgs, TaskStatus};
+use seedance2pro_client::requests::poll_orders::poll_orders::{poll_orders, OrderStatus, PollOrdersArgs, PollOrdersResponse, TaskStatus};
 
 use crate::jobs::video_polling_job::alert_on_error::alert_pager_and_return_err;
 use crate::jobs::video_polling_job::process_orders_batch::process_orders_batch;
@@ -131,22 +131,7 @@ async fn website_polling_loop(
       total_pages_seen, cursor, total_orders_seen
     );
 
-    let response = match poll_orders(PollOrdersArgs {
-      session: &deps.seedance2pro_session,
-      cursor,
-      host_override: None,
-    }).await {
-      Ok(r) => r,
-      Err(err) => {
-        warn!("Error polling Kinovi orders: {:?}", err);
-        return alert_pager_and_return_err(
-          &deps.pager,
-          "Kinovi API polling failed",
-          anyhow::anyhow!("poll_orders failed: {:?}", err),
-          None,
-        );
-      }
-    };
+    let response = poll_orders_with_retry(deps, cursor).await?;
 
     let page_orders_count = response.orders.len() as u32;
 
@@ -232,3 +217,48 @@ async fn website_polling_loop(
   })
 }
 
+/// Poll orders from Kinovi with retries. On transient failures, waits with
+/// increasing delay (attempt × 2s, capped at `poll_retry_max_delay_millis`).
+/// After exhausting retries, alerts the pager and returns an error.
+async fn poll_orders_with_retry(
+  deps: &JobDependencies,
+  cursor: Option<u64>,
+) -> anyhow::Result<PollOrdersResponse> {
+  let max_retries = deps.poll_max_retries;
+
+  for attempt in 1..=max_retries {
+    match poll_orders(PollOrdersArgs {
+      session: &deps.seedance2pro_session,
+      cursor,
+      host_override: None,
+    }).await {
+      Ok(response) => return Ok(response),
+      Err(err) => {
+        warn!(
+          "Error polling Kinovi orders (attempt {}/{}): {:?}",
+          attempt, max_retries, err
+        );
+
+        if attempt >= max_retries {
+          return alert_pager_and_return_err(
+            &deps.pager,
+            "Kinovi API polling failed after retries",
+            anyhow::anyhow!("poll_orders failed after {} attempts: {:?}", attempt, err),
+            None,
+          );
+        }
+
+        let delay_millis = (attempt as u64 * 2_000).min(deps.poll_retry_max_delay_millis);
+        tokio::time::sleep(Duration::from_millis(delay_millis)).await;
+      }
+    }
+  }
+
+  alert_pager_and_return_err(
+    &deps.pager,
+    "Kinovi API polling failed after max retries",
+    anyhow::anyhow!("poll_orders failed after {} attempts", max_retries),
+    None,
+  )
+}
+
diff --git a/crates/service/job/seedance2_pro_job/src/main.rs b/crates/service/job/seedance2_pro_job/src/main.rs
index 05a4fe25c6..53eae4a0f0 100644
--- a/crates/service/job/seedance2_pro_job/src/main.rs
+++ b/crates/service/job/seedance2_pro_job/src/main.rs
@@ -124,6 +124,18 @@ async fn main() -> AnyhowResult<()> {
     info!("Max job age threshold: {} hours", duration.num_hours());
   }
 
+  let poll_max_retries: u32 = easyenv::get_env_num(
+    "POLL_MAX_RETRIES",
+    3,
+  )?;
+
+  let poll_retry_max_delay_millis: u64 = easyenv::get_env_num(
+    "POLL_RETRY_MAX_DELAY_MILLIS",
+    10_000,
+  )?;
+
+  info!("Poll max retries: {}, max retry delay: {}ms", poll_max_retries, poll_retry_max_delay_millis);
+
   let credits_alert_threshold: u64 = easyenv::get_env_num(
     "CREDITS_ALERT_THRESHOLD",
     10_000,
@@ -164,6 +176,8 @@ async fn main() -> AnyhowResult<()> {
     poll_interval_millis,
     maybe_pages_per_batch,
     maybe_max_job_age,
+    poll_max_retries,
+    poll_retry_max_delay_millis,
     credits_alert_threshold,
     application_shutdown: application_shutdown.clone(),
     shutdown_notify: shutdown_notify.clone(),